Privacy Policy

EXCEL-LENS ANZ P/L Customer Records Management & Privacy Protection Policy 

Effective Date: 25 March 2025

At EXCEL-LENS ANZ P/L, we are committed to upholding the highest standards of privacy and confidentiality in managing customer records. This policy outlines how we handle data, with a specific emphasis on ensuring patient privacy, in accordance with applicable privacy laws and ethical standards.

  1. Commitment to Privacy EXCEL-LENS ANZ P/L values the privacy and confidentiality of all information shared with us by our customers. We ensure that all customer records are managed responsibly and in compliance with relevant privacy regulations.
  2. Prohibition on Patient-Identifiable Data
  • EXCEL-LENS ANZ P/L does not require or accept any identifiable patient information or data from customers.
  • Customers must ensure that all shared information is de-identified and free of any personally identifiable patient details before submitting it to our company.
  1. Actions in Case of Identifiable Patient Data Submission If any identifiable patient data is inadvertently provided to EXCEL-LENS ANZ P/L:
  • We will immediately inform the customer and request the data to be de-identified.
  • The original submission containing identifiable patient information will not be processed further until corrected and resubmitted.
  1. Data Security Measures
  • All data provided to EXCEL-LENS ANZ P/L is stored securely and accessed only by authorized personnel.
  • We utilize appropriate technical and organizational measures to protect customer records from unauthorized access, disclosure, or loss.
  1. Staff Training All staff members at EXCEL-LENS ANZ P/L are trained in data protection principles, confidentiality, and compliance with privacy regulations to ensure proper handling of all customer records.
  2. Compliance with Privacy Laws EXCEL-LENS ANZ P/L complies with all applicable privacy laws and regulations, including Australian Privacy Act 1988 and the Privacy and Other Legislation Amendment Act 2024.
  3. Contact Information For inquiries or concerns about this policy or data privacy, please contact: Email: contact.au@excellens.com
    Phone: 1300 EXCEL1 (392 351)